523 Hudson Street, Apt #5RN
		     New York, NY 10014
		 E-Mail: 

EDUCATION

      Teachers College (9/95 - 5/97)
      New York, NY		              MA in Communication

      Columbia College of Columbia University (9/91 - 5/95)
      New York, NY                            BA in Computer Science    
      MAJOR: Computer Science & Communication 

      Dearborn High School (9/87 - 6/91)       Diploma earned 6/91
      Dearborn, MI

EMPLOYMENT EXPERIENCE

• Resolved Technical Problems for customers and other employees
• Wrote user and site documentation, along with technical specifications for developers
• Dealt with UNIX mail issues
• Implemented with developer custom helpdesk tracking software in ColdFusion and Javascript

• Answered helpdesk phones, resolving user problems and documented solutions in Remedy system
• Novell Netware network (3.x - 5.x) with Windows 95, NT 4.0, and Mac computers
• Wrote central helpdesk manual (Process Control Manual)
• Ran weekly and monthly statistical analysis/metrics of helpdesk activity

• Primary responsibility was 2nd Level helpdesk group support for 1000 workstations
• Also helped with 1st level phone support
• Documented Solutions to problems for TIPS database
• Environment: Windows 95, 3.11 and NT 4.0, Novell 3.11, Lotus Notes 4.52, Microsoft Office 95 & 97
• Pentium Desktops and Laptops, Macs

Student Lab Consultant (UI), Academic Information Systems (AcIS)
(September 1996 - May 1997) (October 1991 - May 1995)

• Supervised AcIS computer laboratories
• Consulted in AcIS computer laboratories
• Responded to end-user problems, questions and requests
• Introduced new users to basic skills and more advanced skills
• Worked with Apple Macintosh family(IIci, Power Macs), HP 712/60 Workstations, NeXT Workstations, Unix Operating System, and Graphical X-Windows Terminals
• Supported Word, Excel, MacWrite II, MacDraw, MacPaint, HyperCard, Improv, Mathematica, Xwindows Apps, Fetch and Other Mac Internet Apps.
• Worked with the Internet and Bitnet computer networks
• Assisted users in searches on Nexis and Lexis, World Wide Web, WAIS, Gopherspace, FTP, etc.

• Consulted in Dorm Ethernet Pilot Program
• Helped initial installation of various Ethernet Hardware
• Troubleshooted when student's Ethernet Connections stopped working
• Interviewed Student Participants to enquire about uses
• Trained and answered Student's questions during Office Hours
• Helped uninstall and debrief participants

• Helped plan prototype of The Columbia Internet Observer WWW Page
• Taught lectures on basic unix and internet tools
• Taught lectures on On-Line Communications (Netnews, irc, talk, e-mail, etc)
• Taught lectures on History and Cooperative Culture of the Net
• Answered Students' live and emailed questions about the Internet, Usenet, etc
• Answered Instructor's questions

• Taught Introductory Macintosh and Unix skills Class
• Used Special Macintosh Computer Classroom

• Wrote the IBM PC version of the manual to the Dormitory Ethernet Project, based on the existing MAC Version.
• Changes including writing up Introduction to Novell Netware, intro. to FTP and intro to Telnet.
• This manual was distributed to students connecting to this new ethernet computer connection.

• Worked in AcIS's main front office
• Communicated with Columbia Student, Staff and Faculty about AcIS's policies
• Managed Columbia CUNIX system user database
• Introduced new users to Columbia's Computer Facilities
• Dealt with users problems involving their Columbia computer account
• Answered People's general questions about AcIS
• Operated the Print Out! Station
• Sold extra services provided to users by AcIS

• Programmed applications for a BBS in TDBS (a version of DBase's xBase Language.)
• Researched local Internet T-1 line providers
• Digitized video, sounds and photographs for download from BBS
• Helped manage TBBS BBS Software
• Established Usenet Newsgroups on TBBS

• Worked independently on a variety of problem-solving issues
• Responded to end-user problems, questions and requests
• Installed and maintained personal computers and mainframe terminals
• Diagnosed and repaired on-site software and hardware problems
• Skilled with Unisys A3K, IBM PC - PS/2 family, Apple Macintosh family, Amiga and associated peripherals
• Skilled with most major IBM PC family and Apple Macintosh family software
• Instructed end-user on MS-DOS, various applications, telecommunications & BASIC

INTERNET SKILLS

World Wide Web, NCSA HTTPD, Mosaic/Netscape 2.0/Lynx, WAIS, Gopher, Netnews (t/rn,tin,nn), Electronic Mail, Pine, MM, FTP, Telnet, Archie, Fetch, Eudora Lite/Pro, Mailstrom, Newsgrazer, WinVN, FreeAgent.

COMPUTER LANGUAGES AND OPERATING SYSTEMS

C, HTML, CGI-Bin scripts, Pascal, Lisp, BASIC, Forth, UNIX (SunOS 4.1.3, SOLARIS 2.3/4), Linux, Unix & MS-Dos Shell Scripts, PC-DOS, MS-DOS, Microsoft Windows, Netware 386, PRO-DOS, DOS 3.3 (Apple), Ghost.

SPECIAL SKILLS

• Knowledge of LEXIS/NEXIS search language
• Editor and Contributor to the Amateur Computerist Newsletter (1988 - present)
• On-Line editor and maintainer of ftp archival site, newsgroup & WWW site
• Freelance Review Writer
• Participation in Electronic Bulletin Board Systems (BBS's) (1985 - present)
• Remote System Operator (1987 - 1991)
• Disk Jockey at WBAR Barnard College Radio. Played Ambient and Techno Music (1994 - 1997).

HONORS & Awards

• Member, ACM
• Member, IEEE and IEEE Computer Society
• Dean's List Columbia University
• J. Henry Esser Scholarship (Columbia Alumni Scholarship)
• Philip Yacos Scholarship (Columbia Alumni Scholarship)
• Referenced in Howard Rheingold's book The Virtual Community, Addison-Wesley Pub. Co., c1993
• Dearborn Heights Rotary Club Scholarship
• Floyd L. Haight Scholarship
• National Honor Society (high school)
• Detroit Area PreCollege Engineering Program (DAPCEP)
• Commended, National Merit Scholarship

PRESENTATIONS

• Live Radio Interview 11/2/94 on KUCI, 88.9 FM - University of California Irvine for the Cyberspace Report.
• Book Reading 1/94 at Henry Ford Community College in Dearborn, MI.
• Researching the "Net": A talk on The Evolution of Usenet News and The Significance of the Global Computer Network. Given to Columbia University's student ACM Chapter on 4/24/94.
• Interview on University of California, San Diego Radio Station November '94.
• Researching the "Net". Given to the Mid-Manhattan Library on 5/1/95.
• Appeared in a Japanese Documentary about the Internet. 7/2/95 on NHK, TV Tokyo
• Guest Speaker at Hypernetwork '95 Beppu Bay Conference. 11/24/95 in Beppu, Oita Prefecture, Japan. Topic "Netizens and Community Networks"
• Presented The Effect of the Net on the Professional News Media at INET '96 on June 27, 1996.
• Presented "Culture and Communication: Usenet and Community Networks" at IFIP WG 9.2/9.5 in Corfu, Greece on May 8, 1997.

RESEARCH & PUBLICATIONS

• Netizens and Community Networks in the February 1997 issue of the CMC Magazine.
• Chapter "Birth of Netizens" in Shumpei Kumon's The Age of Netizens published 1996 by NTT Press.
• Netizens in The Thinker Vol 2, No. 5 February 2, 1996, p. 1. Stanford University.
• Paper "On-Line Public Discussion and the Future of Democracy" as part of the proceedings for Telecommunities '95: Equity on the Internet
• Chapter "Interview with Henry Spencer on Usenet News and C-News" in Internet Secrets published 1995 by IDG Books. edited by John R. Levine and Carol Baroudi
• Netizens: On the History and Impact of Usenet and the Internet published by the IEEE Computer Society Press, 1997.
• A New Democratic Medium: The Global Computer Communications Network. AHKCUS Quarterly, no. 14 July 1994, p. 26. Special Issue on Hong Kong Media Facing 1997.
• Exploring New York City's Online Community in the May 1995 issue of the CMC Magazine.
• The Effect of the Net on the Professional News Media
• The Net and the Future of Politics: The Ascendency of the Commons
• Culture and Communication: The Interplay in the New Public Commons - Usenet and Community Networks
• Participatory Democracy from the 1960s into the Future On-line
• A New Literacy for the New Electronic Public Commons
• The Vision Of Interactive Computing and the Future
• New York City Civic Culture from "The Friendly Club" in the Eighteenth Century to Netnews Today
• Behind the Net:The Untold History of the ARPANET and the Network Working Group
• The Expanding Commonwealth of Learning: The Printing Press and the Net
• The Net and the Netizen: The Impact the Net has on People's Lives
• The Social Forces Behind the Development of Usenet News
• The Computer as Democratizer: James Mill and Usenet News
• Computers and Free Speech
• Computer Hacking, A Crime?